Your mission
- You are the voice and face of our product: As the first point of contact for our customers, you help them with their questions and challenges and support them in unlocking the full potential of our services.
- You are a bridge-builder: Through your close relationship with your customers, you are the link between our operations teams and our developers, always keeping our customers, market trends, and our company strategy in view.
- You make your customers happy: Thanks to your close relationship with your customers, you are always one step ahead and know exactly what they need to be satisfied and to keep using our product sustainably.
- Be innovative: You show how the use and integration of technology and AI can have a sustainable, positive impact on our service quality and customer satisfaction.
- You help our customers grow: By keeping a close eye on your customer portfolio, you understand your customers’ needs and goals and can support them effectively and grow together with them.
Your profile
- Initial experience in Customer Success, Account Management, or customer-facing roles is a plus
- Very good communication skills in German & English (additional languages are a plus but not required)
- A structured way of working, good time management, and a proactive, solution-oriented attitude
- The ability to work independently, take responsibility, and proactively escalate risks or blockers when needed
- Ideally, you already have some experience with HubSpot, Google Workspace, Jira, and Claude AI
Why us?
- An international and supportive team that values collaboration, flexibility, and diverse perspectives.
- Enjoy flexibility in how and where you work thanks to our hybrid working model (offices in Berlin & Bochum + the option to work remotely)
- Responsibility from day one and room to grow with us
- Contribute to a culture built on trust, openness, and shared success
- Celebrate successes together through team events, offsites, and regular opportunities to connect
We look forward to receiving your application!
A detailed application would be great, but for now we are also happy to receive:
Do you still have questions?
Your contact at JTL:
Olga Ostashokova
jobs@jtl-software.de
Feel free to contact Olga if you have any questions about the position or the application process.
