Malfunctions
Malfunction resolved (24.06.2026):
Due to an outage at one of our service partners, some of the shops we host were temporarily unreachable today. During this period the affected shops displayed connection errors.
The service partner has identified the problem and applied a fix. The affected shops are largely reachable again. We continue to monitor the situation.
If you experience persistent problems, please open a ticket with the product selection “JTL-Hosting” via your customer center.
| Server | Maintenance | Date | Status |
|---|---|---|---|
| Shops with external protection service | Malfunction | 24.06.2026 |
Done |
Maintenance work
Update work and restarts of the SQL server (30.06.2026):
- Due to an update of the operating system and subsequent restart, all SQL hosting will be interrupted on Tuesday, 30.06.2026. The SQL server databases will be unavailable for approx. 6 hours.
- The maintenance work will be carried out on Monday, 29.06.2026 from 23:00. Unfortunately, we cannot tell you at what time your SQL server will be processed, so please refrain from making a corresponding request. As soon as the maintenance of an individual SQL server has been completed, we will make a note of this on our JTL status page.
- For organizational reasons, it is not possible to postpone or cancel the maintenance work.
- If you have any questions, please open a ticket with the product selection “JTL-Customer Centre” via your customer center.
| Server | Maintenance | Date | Status |
|---|---|---|---|
| All SQL hosting servers | Maintenance work | 29.06.2026 |
Open |
