Customer Success Manager (f/m/d) - Returnless.

Our subsidiary Returnless from the Netherlands is looking for a Customer Success Manager (f/m/d) to start as soon as possible. As a Customer Success Manager, you are the central point of contact for our German-speaking customers. You help them successfully integrate Returnless into their day-to-day work and get the maximum long-term benefit from our platform.

As we are growing strongly in the German market together with our parent company JTL, we are looking for someone who not only supports our customers professionally, but also understands them linguistically and culturally.

• You support German-speaking web shops as they get started with our software – from onboarding all the way to complete configuration, integration and use
• You guide customers in setting up Returnless optimally for their company
• You analyze challenges around returns processes and translate them into practical solutions within our platform
• You advise customers on how to use Returnless successfully and get real added value from the product
• You answer customer inquiries by email, phone and video call
• You support customers with technical and operational questions, e.g. on account configurations, shop settings as well as API and integration topics
• You analyze problems step by step until a solution is found
• You work with integrations such as Magento, Shopify, Shopware, DHL and other shipping service providers
• You identify upselling and expansion potential where it makes sense
• You work closely with internal teams such as Sales, Marketing, Product and Development to pass on customer feedback and continuously improve the customer experience
• You document problems carefully and ensure that everyone involved is informed about solutions and next steps