{"id":400317,"date":"2026-07-29T17:15:53","date_gmt":"2026-07-29T15:15:53","guid":{"rendered":"https:\/\/jtl-staging.betterscale.dev\/shipping-software\/bestandskunden-brief\/"},"modified":"2026-07-31T22:35:57","modified_gmt":"2026-07-31T20:35:57","slug":"existing-customer-letter","status":"publish","type":"page","link":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/shipping-software\/existing-customer-letter\/","title":{"rendered":"Welcome to JTL Shipping"},"content":{"rendered":"<style>\n\t.utils-6acf628df0541 { background-repeat: no-repeat !important; }\n<\/style>\t\t<section class=\"hero-product-section green mb-0 utils-6acf628df0541\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col-lg-6 hero-product-section__content mt-xl-auto mb-xl-auto\">\n\t<h2 class=\"product-support-section__subtitle text-uppercase h3\">Welcome to JTL Shipping<\/h2><h1 class=\"hero-product-section__content--title\">Glad you're here.<\/h1><style>\n\t.utils-6acf628df098a { color: #0b1b45 !important; }\n<\/style>\t<div class=\"hero-product-section__content--text utils-6acf628df098a\">\n<p>In this short video, Denise tells you what JTL Shipping 2.0 means for you \u2013 and on this page you\u2019ll find all the answers about your switch.<\/p>\n\t<\/div>\n<\/div>\n<div class=\"col-lg-6 hero-product-section__image\">\n\t<div class=\"embed-responsive embed-responsive-16by9 bg-secondary youtube-standard\">\n\t<div  class=\"embed-responsive-item\" data-youtube-id=\"OTKyWmxbDyg\">\n\t\t\t\t<div class=\"embed-cover lazy poster\" data-bg=\"url('https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/youtube-thumbs\/OTKyWmxbDyg-maxresdefault.webp')\">\n\t\t\t<span class=\"embed-play fas fa-play-circle\"><\/span>\n\t\t<\/div>\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-support-section\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row no-gutters\">\n\t\t\t\t\t\t\t<div class=\"col-lg-12\">\n\t<h2 class=\"product-support-section__title h2\">Everything about Shipping 2.0 \u2013 in one place<\/h2><style>\n\t.utils-6acf628df0f1e { color: #0B1B45 !important; }\n<\/style>\t<div class=\"font-size-lg mb-6 mb-xl-4 utils-6acf628df0f1e\">\n<p>Great that you found your way here \u2013 and thank you for your trust. On this page you\u2019ll find everything you need for your switch to JTL Shipping 2.0: the full webinar, a short onboarding video, the guide and the most important questions & answers.<\/p>\n<p>Since spring, hundreds of merchants and fulfillers in the beta have shaped the platform with their feedback, so it delivers on your requirements and solves the problems that really matter in day-to-day shipping.<\/p>\n<p>Concretely: <strong>35+ carriers, 50,000+ shipping methods and 200+ destination countries in one interface<\/strong>, natively connected to JTL Wawi and JTL Shop \u2013 own carrier contracts, centrally negotiated JTL rates, or both combined, you decide per shipment.<\/p>\n<p><strong>In short: JTL ShippingLabels 1.0 printed labels. JTL Shipping 2.0 does that too \u2013 and so much more: it manages your entire shipping.<\/strong><\/p>\n\t<\/div>\n<div class=\"product-buttons-group\">\n                <a class=\"product-button-group__button--with-icon no-icon has-wawi-gradient\" href=\"https:\/\/guide.jtl-software.com\/jtl-shipping\/shipping-2-0\/willkommen-zu-shipping-2-0\/\" target=\"_blank\">\n                <span class=\"product-button-group__button--with-icon__text\">Zum JTL Shipping 2.0 Guide<\/span>\n                                    <i class=\"fa-regular fa-arrow-right\"><\/i>\n                        <\/a>\n    <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"orange black\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t\n\n<div class=\"decorated-container-inner \">\n        <div class=\"decorated-container-square-overlay\"><\/div>\n        <div class=\"decorated-container-wrapper\">\n        <div class=\"decorated-container\">\n                        <div class=\"decorated-container-heading\" style=\"max-width: 906px\">\n                \n                                    <div class=\"decorated-container-heading__title\">\n                        Resources to get started                    <\/div>\n                                            <\/div>\n                        <div class=\"decorated-container-items-wrapper\">\n                                    <div class=\"slider-success-stories mt-0 slider-stylized swiper swiper-navigation-outside\" id=\"slider-6acf628df154a\">\n\t<div class=\"swiper-container\">\n\t\t<div class=\"swiper-wrapper \">\n\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t<div class=\"text-gray-333 h-100 border-top-0 border-right-0 border-bottom-0 border-left-0 card card-header-link\">\n\t<div class=\"card-header\">\n\t\t<a target=\"_blank\" href=\"https:\/\/145850735.fs1.hubspotusercontent-eu1.net\/hubfs\/145850735\/Shipping_2_0_Webinar_Deck_DE_2026-07-10.pdf\" class=\"no-icon text-reset text-decoration-none\">\n<picture><source type=\"image\/webp\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221260%22%20height%3D%22709%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/07\/shipping-2-0-webinar-praesentation-1260x709.jpg.webp 1x, https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/07\/shipping-2-0-webinar-praesentation-2520x1417.jpg.webp 2x\"><source type=\"image\/jpeg\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%221260%22%20height%3D%22709%22%3E%3C%2Fsvg%3E 1x\" data-srcset=\"https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/07\/shipping-2-0-webinar-praesentation-1260x709.jpg 1x, https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/07\/shipping-2-0-webinar-praesentation-2520x1417.jpg 2x\"><img fetchpriority=\"high\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%20width%3D%222667%22%20height%3D%221500%22%3E%3C%2Fsvg%3E\" data-src=\"https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/07\/shipping-2-0-webinar-praesentation.jpg\" width=\"1260\" height=\"709\" alt class=\"lazy img-fluid border-solid \"><\/picture>\t<\/a>\n\t\t\t<div class=\"card-header-text p-4\">\n\t\t\t<div class=\"row no-gutters h-auto align-items-end\">\n\t\t\t\t<div class=\"col\">Download presentation (pdf)<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><div class=\"card-body p-4\">\n\t<p>The full Shipping 2.0 presentation to read through and share.<\/p>\n<\/div>\t<\/div>\t\t\t\t<\/div>\n<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t<div class=\"text-gray-333 h-100 border-top-0 border-right-0 border-bottom-0 border-left-0 card card-header-link\">\n\t<div class=\"card-header\">\n\t<div class=\"object-fit-cover w-100 h-100 embed-responsive embed-responsive-16by9 bg-secondary youtube-standard\">\n\t<div  class=\"embed-responsive-item\" data-youtube-id=\"_ZKSCBMJRSg\">\n\t\t\t\t<div class=\"embed-cover lazy poster\" data-bg=\"url('https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/youtube-thumbs\/_ZKSCBMJRSg-maxresdefault.webp')\">\n\t\t\t<span class=\"embed-play fas fa-play-circle\"><\/span>\n\t\t<\/div>\t\n\t\t\t<\/div>\n<\/div>\n\t\t\t<div class=\"card-header-text p-4\">\n\t\t\t<div class=\"row no-gutters h-auto align-items-end\">\n\t\t\t\t<div class=\"col\">Up and running in 10 minutes<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><div class=\"card-body p-4\">\n\t<p>Christopher shows you step by step how to get started right away.<\/p>\n<\/div>\t<\/div>\t\t\t\t<\/div>\n<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t<div class=\"text-gray-333 h-100 border-top-0 border-right-0 border-bottom-0 border-left-0 card card-header-link\">\n\t<div class=\"card-header\">\n\t<div class=\"object-fit-cover w-100 h-100 embed-responsive embed-responsive-16by9 bg-secondary youtube-standard\">\n\t<div  class=\"embed-responsive-item\" data-youtube-id=\"U3wlXRQjA7U\">\n\t\t\t\t<div class=\"embed-cover lazy poster\" data-bg=\"url('https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/youtube-thumbs\/U3wlXRQjA7U-maxresdefault.webp')\">\n\t\t\t<span class=\"embed-play fas fa-play-circle\"><\/span>\n\t\t<\/div>\t\n\t\t\t<\/div>\n<\/div>\n\t\t\t<div class=\"card-header-text p-4\">\n\t\t\t<div class=\"row no-gutters h-auto align-items-end\">\n\t\t\t\t<div class=\"col\">Full webinar recording<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div><div class=\"card-body p-4\">\n\t<p>Watch the complete webinar with all the information and a live demo. <\/p>\n<\/div>\t<\/div>\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"swiper-pagination\"><\/div>\n\t<\/div>\n\n\t<div class=\"swiper-button-prev\"><\/div>\n\t<div class=\"swiper-button-next\"><\/div>\n\n\t<div class=\"swiper-scrollbar\"><\/div>\n<\/div>\n\n<script>\n\tdocument.addEventListener('contentReady', function(e) {\n\t\t(function(Slider) {\n\t\t\tvar settings = JSON.parse('{\"lazy\":false,\"init\":false,\"mousewheel\":{\"forceToAxis\":true},\"initialSlide\":1,\"centeredSlides\":1,\"navigation\":{\"nextEl\":\"#slider-6acf628df154a .swiper-button-next\",\"prevEl\":\"#slider-6acf628df154a .swiper-button-prev\"},\"slidesPerView\":1,\"spaceBetween\":15,\"breakpoints\":{\" 0\":{\"slidesPerView\":\"1.2\",\"spaceBetween\":\"15\"},\" 576\":{\"slidesPerView\":\"1.3\",\"spaceBetween\":30},\" 768\":{\"slidesPerView\":\"2\",\"spaceBetween\":30},\" 992\":{\"slidesPerView\":\"3\",\"spaceBetween\":30},\" 1200\":{\"slidesPerView\":\"3\",\"spaceBetween\":\"30\"}}}');\n\t\t\tvar slider = new Slider('#slider-6acf628df154a .swiper-container', settings);\n\n\t\t\tslider.slider.on('init', () => {\n\t\t\t\tif(settings.autoplay) {\n\t\t\t\t\tslider.slider.autoplay.stop();\n\t\t\t\t\tnew IntersectionObserver((entries, observer) => {\n\t\t\t\t\t\tif (entries[0].isIntersecting) {\n\t\t\t\t\t\t\tobserver.disconnect();\n\t\t\t\t\t\t\tslider.slider.autoplay.start();\n\t\t\t\t\t\t}\n\t\t\t\t\t}).observe(document.querySelector('#slider-6acf628df154a'));\t\n\t\t\t\t}\n\t\t\t})\t\t\t\n\t\t\t\n\t\t})(__.Slider);\n\t});\n<\/script>                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t<section class=\"product-accordion-section orange section-1545\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col\">\n\t<h2 class=\"product-accordion-section__title\">FAQ<\/h2><div class=\"product-accordion\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            \n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">What is Shipping 2.0 \u2013 and what's included?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#2722f8;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#2722f8;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p><span data-contrast=\"none\">Shipping 2.0 is JTL\u2019s new cloud shipping platform \u2013 much more than a label tool. You run your entire shipping in one place, natively connected to JTL-Wawi and JTL-Shop: multi-carrier (every carrier, one interface, batch printing), orchestration (routing by cost, weight, destination and service level \u2013 with fallback), tracking (central overview incl. exceptions, branded tracking pages, proactive email\/SMS updates), returns (return labels and QR codes; return rules to follow), analytics (analyze shipping performance, compare carriers, keep total cost in check) and soon checkout (dynamic delivery options). Plus what you don\u2019t see but notice every month: one consolidated invoice for all carriers on centrally negotiated rates, checked by JTL against the carrier billing \u2013 and claims that JTL settles with the carrier for you.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":60,\"335559740\":268}\">\u00a0<\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">What does Shipping 2.0 cost me?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#2722f8;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#2722f8;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p><span data-contrast=\"none\">Shipping Start is free for all JTL customers: no base fee, no fixed per-label fees, no minimum volume \u2013 centrally negotiated rates included. You only pay for what you ship. The optional editions Shipping Advanced (\u20ac75\/month) and Shipping Pro (\u20ac119\/month) only pay off once the extra features and the better discount level justify the fee at your volume \u2013 no one has to upgrade. Optional add-ons (e.g. Advanced Shipping Analytics, address validation, SMS notifications, shipment protection) are booked only when needed.<\/span><span data-ccp-props=\"{\"201341983\":0,\"335559739\":60,\"335559740\":268}\">\u00a0<\/span><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">Do I have to choose between my own contracts and central rates?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#2722f8;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#2722f8;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>No \u2013 combining them is actually the recommended way. The number of possible own carrier contracts depends on your Shipping edition: 3 in Shipping Start and Advanced, 5 in Shipping Pro and 10 in Shipping Enterprise. Only those combining JTL Start with Shipping Start cannot connect their own carrier contracts. Alongside your own contracts you can use centrally negotiated rates where they\u2019re stronger. An honest example from the webinar: a good own DHL contract is usually cheaper than our central DHL rates \u2013 keep it! Unless you want to save yourself the effort of an own contract (negotiation, separate invoice, own claims) and deliberately go for an all-in-one solution \u2013 then our central DHL rate is of course open to you too, with one invoice, support and claims via JTL. And round out your setup with central rates for DPD, UPS, out-of-home and cross-border, where we negotiated hard. That way you get the best price per shipment \u2013 all through one interface, one invoice, one support. <\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">How do I start with Shipping 2.0 \u2013 step by step?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#2722f8;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#2722f8;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>You\u2019ll need in advance: JTL Start edition or higher \u00b7 JTL-Wawi 2.0+ (2.0.5 recommended) \u00b7 access to the JTL Kundencenter \u00b7 a smartphone for two-factor authentication (authenticator app). Then activate Shipping 2.0 in the <a href=\"https:\/\/kundencenter.jtl-software.de\/configurator\">JTL Kundencenter<\/a> \u2013 Shipping Start is free and non-binding. In the video, Christopher walks you through all the steps: (1) set up the JTL Hub, (2) set up the Shipping 2.0 app, (3) connect JTL-Wawi, and (4) configure the printer. After that you activate your carriers (enable centrally negotiated rates and\/or connect your own contracts), compare your personal prices under \u201cVersandarten\u201d, and test with a few shipments in parallel to your current setup \u2013 with no risk to live operations. If you have questions, the support portal is right inside the app.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">Why is 30 September the decisive date?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#2722f8;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#2722f8;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>The carriers have set their shutdown dates: GLS switches off its old interface on 31 December 2026, right in the Christmas season, DPD follows in early 2027. No one should be forced to migrate during their busiest weeks just because a carrier pulls the plug. That\u2019s why we set a clear goal: by 30 September everyone should be on Shipping 2.0, so you start your most important quarter already migrated and stable. 30 September is also the last day JTL provides technical support for the old DPD and GLS connections in JTL-ShippingLabels 1.0. We\u2019re focusing our capacity on the certified connections in Shipping 2.0 instead of maintaining two parallel systems.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">How long can I keep using JTL-ShippingLabels 1.0, and which deadlines should I know?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#2722f8;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#2722f8;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>TL-ShippingLabels 1.0 stays in place for now; two things are decisive: the carriers\u2019 end-of-life dates and JTL\u2019s support cut-off. The carriers switch off their old interfaces on these dates: GLS on 31 December 2026, DPD in early 2027 (subject to change). At JTL, 30 September 2026 is the last day we provide technical support for the old DPD and GLS connections in ShippingLabels 1.0. Hermes and Austrian Post have no end-of-life, but both are actively moving their customers to the new connections in Shipping 2.0 because they cover more. Our recommendation: switch by 30 September, before peak season, not in the middle of it.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">Do I have to upgrade to Shipping Advanced\/Pro? Is this a hidden price increase?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#2722f8;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#2722f8;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>No \u2013 no one has to upgrade. Shipping Start stays free for all JTL customers, central rates included; JTL Advanced\/Pro\/Enterprise customers additionally use up to 3 own contracts in Shipping Start at no extra cost. An upgrade (Advanced \u20ac75\/month, Pro \u20ac119\/month) only pays off once the features and the better discount level justify the fee at your volume and requirements \u2013 we\u2019re happy to work that out with you. <\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">Where do I find the JTL rates \u2014 is there a complete price list?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#2722f8;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#2722f8;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>You see all rates directly in the Shipping 2.0 app: under \u201cVersandarten\u201d, your personal price per shipping method \u2013 filterable by country, weight and dimensions, sortable by price (incl. a \u201cbest price\u201d marker). There is deliberately no public master price list: prices are personalized and vary by edition (discount levels 1\u20134).<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">How do I reach Shipping 2.0 support \u2013 and how fast do you respond?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#2722f8;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#2722f8;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>The right way is the support portal directly in the Shipping 2.0 app: tickets from there are automatically assigned to the Shipping 2.0 team \u2013 which also avoids the detour via the general hotline, which isn\u2019t yet fully versed in Shipping 2.0. We work during business hours and aim to respond within 48 hours; for investigations and claims we sometimes depend on the carrier\u2019s reply.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<div class=\"product-accordion__item\" id=\"\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n    <button class=\"product-accordion__item--button\">\n    <span class=\"product-accordion__item--button-title\" itemprop=\"name\">What's the difference between standard, branded and custom tracking \u2013 and can I add my logo?<\/span>\n    <i class=\"fa-solid fa-plus\" style=\"color:#2722f8;\"><\/i>\n    <i class=\"fa-solid fa-minus\" style=\"color:#2722f8;\"><\/i>\n    <\/button>\n            <div class=\"product-accordion__item--panel\" itemscope=\"\" itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n            <div class=\"product-accordion__item--panel-wrapper\" itemprop=\"text\">\n                <p>Standard-Tracking: JTL-Standardseite und -E-Mails. Branded Tracking (Shipping Advanced): deine Marke, dein Logo und deine Farben auf Tracking-Seite und Benachrichtigungen. Vollst\u00e4ndig anpassbar (Shipping Pro): zus\u00e4tzlich freie Inhalte\/Domains und eigene E-Mail-\/SMS-Trigger. Logo und Branding verwaltest du direkt in Shipping 2.0 \u00fcber Markenprofile.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>    <\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t<style>\n\t.utils-6acf628df3561 { background-repeat: no-repeat !important; }\n<\/style>\t\t<section class=\"hero-product-section orange utils-6acf628df3561\">\n\t\t\t\t\t<div class=\"container\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col-lg-8\">\n\t<style>\n\t.utils-6acf628df37a1 { background-color: #00000000 !important; }\n<\/style>\t<div class=\"row utils-6acf628df37a1\">\n\t\t<style>\n\t.utils-6acf628df3897 { background-color: #FFF5E9 !important; }\n<\/style><div class=\"pt-5 pr-5 pb-5 pl-5 basic-br utils-6acf628df3897 col\">\n\t<ul class=\"mt-xl-5 list-icons\">\n\t<style>\n\t.utils-6acf628df3c28 { color: #0B1B45 !important; }\n<\/style><li class=\"utils-6acf628df3c28\"><span style=\"color:#05C7D1;\" class=\"fa-solid fa-arrow-right fa-fw list-icon\"><\/span><strong>More questions?<\/strong> <a href=\"https:\/\/145850735.fs1.hubspotusercontent-eu1.net\/hubfs\/145850735\/Webinar_FAQ_Shipping20_DE_2026-08-03.pdf\"  target='_blank' rel='noopener noreferrer' rel=\"noopener\">All questions & answers to download<\/a><\/li><\/ul><\/div>\t<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"Welcome to JTL ShippingGlad you're here. In this short video, Denise tells you what JTL Shipping 2.0 means for you \u2013 and on this page you'll find all the answers about your switch. Everything about Shipping 2.0 \u2013 in one place Great that you found your way here \u2013 and thank you for your trust.","protected":false},"author":17,"featured_media":0,"parent":262931,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/product-landing.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-400317","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages\/400317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/comments?post=400317"}],"version-history":[{"count":6,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages\/400317\/revisions"}],"predecessor-version":[{"id":400253,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages\/400317\/revisions\/400253"}],"up":[{"embeddable":true,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages\/262931"}],"wp:attachment":[{"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/media?parent=400317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}