{"id":293894,"date":"2020-07-23T14:01:38","date_gmt":"2020-07-23T12:01:38","guid":{"rendered":"https:\/\/www.jtl-software.com\/help-center"},"modified":"2026-06-12T12:29:58","modified_gmt":"2026-06-12T10:29:58","slug":"help-center","status":"publish","type":"page","link":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\n\t\t\t\t\t<\/span>Top of page<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t
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\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>Webinars<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>Video tutorials<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>Online course<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>JTL-Forum<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>JTL-Guide<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>JTL-IssueTracker<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>Support & Service<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>Project support<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>Training<\/span>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t\t\t\t\t\t\t
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\n\tFor new sellers and professionals<\/a><\/span>

Help center from JTL<\/a><\/h1>\t
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JTL\u2019s software is exceptionally well documented.<\/strong> We offer a wide selection of online help for all products so that you can find your way around the JTL product world quickly and independently: Videos, e-learning listings or step-by-step instructions in the JTL-Guide.<\/p>\n\t<\/div>\n<\/div>\n

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Developer documentation<\/a><\/h2>\t
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For developers<\/strong> in the JTL community, we have compiled all the help that JTL offers on this page \u2013 from the documentation for JTL-Shop and the API for JTL-Connector to the interface description of the JTL-Fulfillment Network.<\/p>\n\t<\/div>\n \n To the developer documentation<\/span>\n <\/a>\n<\/div>

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Webinars<\/a><\/h2>\t
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Our interactive webinars<\/strong> provide interesting information on the operation and best practices of our software. They last approx. 45 to 60 minutes and offer you the opportunity to ask our speakers questions directly. Many webinars are recorded and later made available on-demand.<\/p>\n\t<\/div>\n \n To the webinars<\/span>\n <\/a>\n<\/div>

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Video tutorials<\/a><\/h2>\t
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We offer numerous video tutorials<\/strong> to guide you through the use of our products. For new sellers, there is the \u201cAt a glance\u201d and \u201cFirst steps\u201d series. Newcomers will find some migration videos and process optimizers can get to know workflows and Ameise.<\/p>\n\t<\/div>\n \n To the video tutorials<\/span>\n <\/a>\n<\/div>\t<\/div>\n\t

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Online course for new sellers<\/a><\/h2>\t
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In his online course<\/span> \u201cGetting started in eCommerce with JTL software\u201d, JTL Training Manager Manuel M\u00e4lzner explains step by step how to get started in online business. The continuously expanded course offer includes numerous video lessons and extensive accompanying material \u2013 all completely free of charge.<\/p>\n\t<\/div>\n \n To the online course (in German)<\/span>\n <\/a>\n<\/div>

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JTL-Forum<\/a><\/h2>\t
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You can use our moderated JTL-Forum<\/strong> to exchange tips and tricks with the JTL community and discuss improvement requests and errors. Many forum users will also be happy to help you if you get stuck.<\/p>\n\t<\/div>\n \n To the JTL-Forum<\/span>\n <\/a>\n<\/div>

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JTL-Guide<\/a><\/h2>\t
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The JTL-Guide<\/strong> is our comprehensive user documentation with over 750 practical cases. Simply enter phrases such as \u201ccreate variation articles with jtl-wawi\u201d in google or in the guide search and you should find a suitable step-by-step guide.<\/p>\n\t<\/div>\n \n To the JTL-Guide<\/span>\n <\/a>\n<\/div>\t<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t

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Help for new sellers in our documentation<\/a><\/h2>\t
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ERP<\/span>\"\"<\/div> \n ERP in the JTL-Guide<\/span>\n <\/a>\n\t<\/div>\n\t<\/div><\/div>
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Marketplaces<\/span>\"\"<\/div> \n Marketplace integration in the JTL-Guide<\/span>\n <\/a>\n\t<\/div>\n\t<\/div><\/div>
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Shop<\/span>\"\"<\/div> \n Store system in the JTL-Guide<\/span>\n <\/a>\n\t<\/div>\n\t<\/div><\/div>
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Shop Connectors<\/span>\"\"<\/div> \n Third-party store integration in the JTL-Guide<\/span>\n <\/a>\n\t<\/div>\n\t<\/div><\/div>
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POS<\/span>\"\"<\/div> \n Point of sale system in the JTL-Guide<\/span>\n <\/a>\n\t<\/div>\n\t<\/div><\/div>
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Production<\/span>\"\"<\/div> \n Production in the JTL-Guide (DE)<\/span>\n <\/a>\n\t<\/div>\n\t<\/div><\/div>
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Shipping<\/span>\"\"<\/div> \n Shipping modules in the JTL-Guide<\/span>\n <\/a>\n\t<\/div>\n\t<\/div><\/div>
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WMS<\/span>\"\"<\/div> \n Warehouse management in the JTL-Guide<\/span>\n <\/a>\n\t<\/div>\n\t<\/div><\/div>
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Trade Network<\/span>\"\"<\/div> \n Warehouse outsourcing in the JTL-Guide<\/span>\n <\/a>\n\t<\/div>\n\t<\/div><\/div>\t<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t
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\n\tSupport, services, training<\/a><\/span>

Achieving goals together<\/a><\/h2>\t
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Community-driven development<\/a><\/h3>

With the JTL-IssueTracker (in German)<\/strong>, you can actively help shape the development of our software. Use the publicly visible tickets and comments to contribute your opinions, ideas and improvement requests.<\/p>\n

You can also vote for existing tickets that our developers should prioritize for implementation. Our customers\u2019 input has always had a decisive influence on JTL\u2019s solution portfolio.<\/p>\n

\n \n To the JTL-IssueTracker<\/span>\n <\/a>\n \n The JTL-IssueTracker in the video<\/span>\n <\/a>\n <\/div><\/div>\t<\/div>\n\t
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Support & Services<\/a><\/h3>

Support<\/strong>: Each bookable software package for ERP & sales (JTL editions) and warehouse management (WMS editions) is assigned a specific support level. If you are using a fee-based edition, you can report errors in the software via a ticket. In higher editions, you also benefit from shorter response times or telephone support and callback service.<\/p>\n

Services<\/strong>: JTL offers consulting, installation and migration services. In any case, it is worth calling our consulting team, who will be happy to show you further options.<\/p>\n

\n \n To the support options<\/span>\n <\/a>\n \n To the services<\/span>\n <\/a>\n <\/div><\/div>\t<\/div>\n\t
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Project support<\/a><\/h3>

JTL\u2019s network of service partners provides close support for projects.<\/p>\n

As part of such support, many partners also offer training courses directly at your company. Alternatively, your service partner can request discounted participation in a JTL training course for you.<\/p>\n

\n \n Project support<\/span>\n <\/a>\n \n To the partner directory<\/span>\n <\/a>\n <\/div><\/div>\t<\/div>\n\t
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Training & workshops<\/a><\/h3>

The JTL training program offers you and your staff the right listing for every requirement:<\/p>\n

For a structured introduction to the JTL product range, we recommend taking part in our free digital beginner training course. In addition, JTL regularly organizes classroom training and expert workshops at its training center near Kassel. Some of our service partners also offer training courses \u2013 perhaps in your area.<\/p>\n

\n \n To the training overview<\/span>\n <\/a>\n <\/div><\/div>\t<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"Top of page Webinars Video tutorials Online course JTL-Forum JTL-Guide JTL-IssueTracker Support & Service Project support Training For new sellers and professionalsHelp center from JTL JTL's software is exceptionally well documented. We offer a wide selection of online help for all products so that you can find your way around the JTL product world quickly","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/product-landing.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-293894","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages\/293894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/comments?post=293894"}],"version-history":[{"count":7,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages\/293894\/revisions"}],"predecessor-version":[{"id":326324,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages\/293894\/revisions\/326324"}],"wp:attachment":[{"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/media?parent=293894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}