{"id":265832,"date":"2025-09-11T11:24:47","date_gmt":"2025-09-11T09:24:47","guid":{"rendered":"https:\/\/www.jtl-software.com\/?page_id=265832"},"modified":"2026-06-25T13:24:56","modified_gmt":"2026-06-25T11:24:56","slug":"contact","status":"publish","type":"page","link":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/contact","title":{"rendered":"Contact"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"265832\" class=\"elementor elementor-265832\">\n\t\t\t\t\n\n\n\n\n<div class=\"e-con e-atomic-element  jtl-ew-section jtl-ew-section--wide jtl-ew-section--medium-top jtl-ew-section--medium-bottom jtl-ew-section--mobile-compact-top jtl-ew-section--mobile-compact-bottom jtl-ew-surface--sand \"\n\tdata-id=\"c8b9812\"\n\tdata-element_type=\"jtl-section\"\n\tdata-e-type=\"jtl-section\"\n\tdata-interaction-id=\"c8b9812\"\n\tstyle=\"row-gap: 0px; --jtl-ew-section-narrow-gutter: 16px\"\n\t\t\n>\n\t\n\t\n\t\n\n\n\n<div class=\"e-con e-atomic-element  jtl-ew-columns jtl-ew-columns--align-start jtl-ew-columns--collapse-md jtl-ew-columns--spans jtl-ew-columns--gap-mobile \"\n\tdata-id=\"f087197\"\n\tdata-element_type=\"jtl-columns\"\n\tdata-e-type=\"jtl-columns\"\n\tdata-interaction-id=\"f087197\"\n\tstyle=\"--jtl-ew-columns-count: 2; --jtl-ew-columns-gap: 30px; --jtl-ew-columns-gap-mobile: 40px; --jtl-ew-columns-template: minmax(0, calc(58.333333333333% - 12.5px)) minmax(0, calc(41.666666666667% - 17.5px))\"\n\t\t\n>\n\t\n\n\n\n<div class=\"e-con e-atomic-element  jtl-ew-columns jtl-ew-columns--align-start jtl-ew-columns--collapse-md jtl-ew-columns--gap-mobile jtl-ew-columns--offset-top-desktop jtl-ew-columns--measured jtl-ew-columns--measure-start \"\n\tdata-id=\"adf4f75\"\n\tdata-element_type=\"jtl-columns\"\n\tdata-e-type=\"jtl-columns\"\n\tdata-interaction-id=\"adf4f75\"\n\tstyle=\"--jtl-ew-columns-count: 1; --jtl-ew-columns-gap: 8px; --jtl-ew-columns-gap-mobile: 8px; --jtl-ew-columns-offset-top-desktop: 10px; --jtl-ew-columns-measure: 661px\"\n\t\t\n>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t<span\n\t\tclass=\"jtl-ew-heading jtl-ew-heading--size-overline jtl-ew-heading--align-left jtl-ew-heading--color-tech-blue\"\t\t\t\t\t>\n\t\tYour way to us\t<\/span>\n\t\t\n\n\n\n<div class=\"e-con e-atomic-element  jtl-ew-columns jtl-ew-columns--align-start jtl-ew-columns--collapse-md jtl-ew-columns--gap-mobile jtl-ew-columns--measured jtl-ew-columns--measure-start \"\n\tdata-id=\"44ff257\"\n\tdata-element_type=\"jtl-columns\"\n\tdata-e-type=\"jtl-columns\"\n\tdata-interaction-id=\"44ff257\"\n\tstyle=\"--jtl-ew-columns-count: 1; --jtl-ew-columns-gap: 32px; --jtl-ew-columns-gap-mobile: 30px; --jtl-ew-columns-measure: 661px\"\n\t\t\n>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t<h1\n\t\tclass=\"jtl-ew-heading jtl-ew-heading--size-h1-guide jtl-ew-heading--align-left jtl-ew-heading--color-dark-blue\"\t\t\t\t\t>\n\t\tContact JTL\t<\/h1>\n\t\t\n\n\n\n<div class=\"e-con e-atomic-element  jtl-ew-columns jtl-ew-columns--align-start jtl-ew-columns--collapse-md jtl-ew-columns--measured jtl-ew-columns--measure-start \"\n\tdata-id=\"b0bb4f8\"\n\tdata-element_type=\"jtl-columns\"\n\tdata-e-type=\"jtl-columns\"\n\tdata-interaction-id=\"b0bb4f8\"\n\tstyle=\"--jtl-ew-columns-count: 1; --jtl-ew-columns-gap: 0px; --jtl-ew-columns-measure: 517px\"\n\t\t\n>\n\t\t\t\t\t\n\t\t\t\t\n\t\t\n\t\n\t\t\t\t\t\t\t\t<p class=\"jtl-ew-paragraph jtl-ew-paragraph--size-body-sm jtl-ew-paragraph--align-left jtl-ew-paragraph--color-body\">At JTL, we have different teams that take care of your concerns: Advisors for newcomers or switchers, specialists for support cases or contact persons for queries about your billing.<\/p>\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t\t\t\n\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\n\t\t\n\t<div class=\"jtl-ew-image jtl-ew-image--radius-none jtl-ew-image--align-center jtl-ew-image--valign-top  jtl-ew-image--fit-natural\">\n\t\t<img class=\"jtl-ew-image__img\"\n\t\t\t\t\t\t\t\t\t\t\t\tid=\"326906\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/06\/jtl-contact-hero.png\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\twidth=\"1570\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\theight=\"1896\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/06\/jtl-contact-hero.png 1570w, https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/06\/jtl-contact-hero-248x300.png 248w, https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/06\/jtl-contact-hero-848x1024.png 848w, https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/06\/jtl-contact-hero-768x927.png 768w, https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/06\/jtl-contact-hero-636x768.png 636w, https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/06\/jtl-contact-hero-1272x1536.png 1272w, https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/06\/jtl-contact-hero-828x1000.png 828w, https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/06\/jtl-contact-hero-1052x1270.png 1052w, https:\/\/jtl-split-greyhound.betterscale.dev\/wp-content\/uploads\/2026\/06\/jtl-contact-hero-1260x1522.png 1260w\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\t\t\t\t\t\/>\n\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n\n\n\n\n<div class=\"e-con e-atomic-element  jtl-ew-section jtl-ew-section--wide jtl-ew-section--medium-top jtl-ew-section--roomy-bottom jtl-ew-section--mobile-compact-top jtl-ew-section--mobile-compact-bottom jtl-ew-surface--sand \"\n\tdata-id=\"2c76a47\"\n\tdata-element_type=\"jtl-section\"\n\tdata-e-type=\"jtl-section\"\n\tdata-interaction-id=\"2c76a47\"\n\tstyle=\"row-gap: 0px; --jtl-ew-section-narrow-gutter: 16px\"\n\t\t\n>\n\t\n\t\n\t\n\n\n\n<div class=\"e-con e-atomic-element  jtl-ew-columns jtl-ew-columns--align-start jtl-ew-columns--collapse-md jtl-ew-columns--offset-top-desktop jtl-ew-columns--measured jtl-ew-columns--measure-start \"\n\tdata-id=\"f3e9d51\"\n\tdata-element_type=\"jtl-columns\"\n\tdata-e-type=\"jtl-columns\"\n\tdata-interaction-id=\"f3e9d51\"\n\tstyle=\"--jtl-ew-columns-count: 1; --jtl-ew-columns-gap: 0px; --jtl-ew-columns-offset-top-desktop: 50px; --jtl-ew-columns-measure: 1320px\"\n\t\t\n>\n\t\n\n\n\n\n\n<div class=\"e-con e-atomic-element  jtl-ew-grid \"\n\tdata-id=\"1d60e94\"\n\tdata-element_type=\"jtl-grid\"\n\tdata-e-type=\"jtl-grid\"\n\tdata-interaction-id=\"1d60e94\"\n\tstyle=\"--jtl-ew-grid-gap: 8px; --jtl-ew-grid-columns: 1; --jtl-ew-grid-columns-tablet: 1; --jtl-ew-grid-columns-mobile: 1; --jtl-ew-grid-align: stretch; --jtl-ew-grid-justify: start\"\n\t\n>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t<span\n\t\tclass=\"jtl-ew-heading jtl-ew-heading--size-overline-mobile-lg jtl-ew-heading--align-left jtl-ew-heading--color-tech-blue\"\t\t\t\t\t>\n\t\tHow can we help you?\t<\/span>\n\t\t\n\n\n\n\n\n<div class=\"e-con e-atomic-element  jtl-ew-grid \"\n\tdata-id=\"66a4df1\"\n\tdata-element_type=\"jtl-grid\"\n\tdata-e-type=\"jtl-grid\"\n\tdata-interaction-id=\"66a4df1\"\n\tstyle=\"--jtl-ew-grid-gap: 0px; --jtl-ew-grid-columns: 1; --jtl-ew-grid-columns-tablet: 1; --jtl-ew-grid-columns-mobile: 1; --jtl-ew-grid-align: stretch; --jtl-ew-grid-justify: start\"\n\t\n>\n\t\n\n\n\n<div class=\"e-con e-atomic-element  jtl-ew-columns jtl-ew-columns--align-start jtl-ew-columns--collapse-md jtl-ew-columns--measured jtl-ew-columns--measure-start \"\n\tdata-id=\"e676b14\"\n\tdata-element_type=\"jtl-columns\"\n\tdata-e-type=\"jtl-columns\"\n\tdata-interaction-id=\"e676b14\"\n\tstyle=\"--jtl-ew-columns-count: 1; --jtl-ew-columns-gap: 0px; --jtl-ew-columns-measure: 866px\"\n\t\t\n>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t<h2\n\t\tclass=\"jtl-ew-heading jtl-ew-heading--size-h2-guide jtl-ew-heading--align-left jtl-ew-heading--color-dark-blue\"\t\t\t\t\t>\n\t\tContact forms for every request\t<\/h2>\n\t\t\n<\/div>\n\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms \"\n\tdata-id=\"746c9e3\"\n\tdata-element_type=\"jtl-tabbed-forms\"\n\tdata-e-type=\"jtl-tabbed-forms\"\n\tdata-interaction-id=\"746c9e3\"\n\t\tdata-jtl-tabbed-forms=\"1\"\n\t\n>\n\t\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__panel \"\n\tdata-id=\"749c1c8\"\n\tdata-element_type=\"jtl-tabbed-forms-tab\"\n\tdata-e-type=\"jtl-tabbed-forms-tab\"\n\tdata-interaction-id=\"749c1c8\"\n\tdata-jtl-tabbed-forms-tab\n\tdata-jtl-tabbed-forms-label=\"Product advice & test store\"\n\t\t\n\thidden\n>\n\t<aside class=\"jtl-ew-tabbed-forms__list\">\n\t\t\t\t\t\t\t<div class=\"jtl-ew-tabbed-forms__card\">\n\t\t\t\tFeel free to call us directly:\n\n<strong>(0 24 33) 80 56 801<\/strong>\n\nSales calls only \u2013 no support.\n\t\t\t<\/div>\n\t\t\t<\/aside>\n\t\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"789df8a\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"789df8a\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Contact sales\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p><strong>Would you like a product consultation from our sales team?<\/strong><\/p><p>Get advice on our software solutions by phone or email. Our sales team will then contact you at the specified time. The telephone callback service is available Monday to Friday between 9:00 AM and 5:00 PM.<\/p>\n\t\t<\/div>\n\t\t\t\t\t\n\n<div class=\"jtl-ew-hubspot\"\n\tstyle=\"--jtl-ew-hubspot-width: 588px\"\n\t\t\tdata-jtl-hubspot-form=\"16153bb8-f71a-4e1f-83b8-921d7b220425\"\n\t\tdata-jtl-hubspot-portal=\"145850735\"\n\t\tdata-jtl-hubspot-region=\"eu1\"\n\t>\n\t<div class=\"jtl-ew-hubspot__skeleton\" aria-hidden=\"true\">\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--half\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--half\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--tall\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--pill\"><\/span>\n\t<\/div>\n<\/div>\n\t\t\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"ba3ddee\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"ba3ddee\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Request a test shop (for retailers)\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p>As a merchant, you can have a test store set up immediately - all you need to do is register with JTL. You can then simply integrate the shop into your locally installed JTL-Wawi<a href=\"\/en\/erp-software\/jtl-wawi-download\/\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">(Download JTL-Wawi<\/a>) and put it through its paces for a period of 30 days.<\/p>\n\t\t<\/div>\n\t\t\t\t\t\n<div class=\"jtl-ew-button-wrap jtl-ew-button-wrap--align-left\">\n\t\t\t<a class=\"jtl-ew-button jtl-ew-button--primary jtl-ew-button--size-standard no-icon\" href=\"https:\/\/kundencenter.jtl-software.de\/public\/recommendation\/l\/8b3609672162464381d81c4f0\"  target='_blank' rel='noopener noreferrer' >\n\t\t\tHave a test store set up now\n\t\t\t\t\t<\/a>\n\t<\/div>\n\t\t\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"f24b4bb\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"f24b4bb\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Commission a test shop (for service partners)\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p><strong>Commission a test shop (for service partners)<\/strong><\/p>\n\t\t<\/div>\n\t\t\t\t\t\n\n<div class=\"jtl-ew-hubspot\"\n\tstyle=\"--jtl-ew-hubspot-width: 588px\"\n\t\t\tdata-jtl-hubspot-form=\"e2e6d423-357c-4537-8ffc-06b5dd84385d\"\n\t\tdata-jtl-hubspot-portal=\"145850735\"\n\t\tdata-jtl-hubspot-region=\"eu1\"\n\t>\n\t<div class=\"jtl-ew-hubspot__skeleton\" aria-hidden=\"true\">\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--half\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--half\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--tall\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--pill\"><\/span>\n\t<\/div>\n<\/div>\n\t\t\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"379e0c6\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"379e0c6\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Product training\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p>Around the JTL world in ten days: compact digital training for JTL-Wawi, marketplace sales, JTL-Shop and JTL-POS - free of charge.<\/p>\n<p><a href=\"\/en\/help-center\/training\/\">Service description & dates<\/a><\/p>\n\t\t<\/div>\n\t\t\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"dedb60e\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"dedb60e\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Tender project assignment\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p>Place your request anonymously in our project exchange and receive concrete listings from interested service partners! You must register with JTL to use the project exchange.<\/p>\n<p><a href=\"https:\/\/youtu.be\/NtC3nTi8uXQ\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">Video tutorial<\/a> | <a href=\"https:\/\/static.jtl-software.de\/downloads\/jtl-projektboerse-anleitung.pdf\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">Written instructions (DE)<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\n<div class=\"jtl-ew-button-wrap jtl-ew-button-wrap--align-left\">\n\t\t\t<a class=\"jtl-ew-button jtl-ew-button--primary jtl-ew-button--size-standard no-icon\" href=\"https:\/\/kundencenter.jtl-software.de\/projektboerse\"  target='_blank' rel='noopener noreferrer' >\n\t\t\tAdvertise now!\n\t\t\t\t\t<\/a>\n\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__panel \"\n\tdata-id=\"2a5a43c\"\n\tdata-element_type=\"jtl-tabbed-forms-tab\"\n\tdata-e-type=\"jtl-tabbed-forms-tab\"\n\tdata-interaction-id=\"2a5a43c\"\n\tdata-jtl-tabbed-forms-tab\n\tdata-jtl-tabbed-forms-label=\"Customer service\"\n\t\t\n\thidden\n>\n\t<aside class=\"jtl-ew-tabbed-forms__list\">\n\t\t\t\t\t\t\t<div class=\"jtl-ew-tabbed-forms__card\">\n\t\t\t\t<a href=\"https:\/\/guide.jtl-software.com\/\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">User documentation<\/a><br \/>\n<a href=\"https:\/\/developer.jtl-software.com\/\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">Developer documentation<\/a><br \/><br \/>\n\n<a href=\"https:\/\/www.youtube.com\/user\/JTLSoftwareGmbH\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">YouTube-Videotutorials<\/a><br \/>\n\t\t\t<\/div>\n\t\t\t<\/aside>\n\t\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"0c5568c\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"0c5568c\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Ask a question in the forum\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p>In our JTL forum you can get help from employees, service partners and experienced customers. If you only use free products from JTL without support, then you can report faults, errors and operating questions here; they can often be helped quickly.<\/p>\n\t\t<\/div>\n\t\t\t\t\t\n<div class=\"jtl-ew-button-wrap jtl-ew-button-wrap--align-left\">\n\t\t\t<a class=\"jtl-ew-button jtl-ew-button--primary jtl-ew-button--size-standard no-icon\" href=\"https:\/\/forum.jtl-software.de\/register\/\"  target='_blank' rel='noopener noreferrer' >\n\t\t\tRegister in the JTL forum\n\t\t\t\t\t<\/a>\n\t<\/div>\n\t\t\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"7468368\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"7468368\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Create a support ticket\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p>If you have booked a fee-based edition of JTL, you can report errors and malfunctions via a ticket in the JTL-Customer Centre. We will contact you according to your support level.<\/p>\n<p><a href=\"\/en\/help-center\/support\/\">Details Support tariffs<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\n<div class=\"jtl-ew-button-wrap jtl-ew-button-wrap--align-left\">\n\t\t\t<a class=\"jtl-ew-button jtl-ew-button--primary jtl-ew-button--size-standard no-icon\" href=\"https:\/\/kundencenter.jtl-software.de\/support\"  target='_blank' rel='noopener noreferrer' >\n\t\t\tCreate support ticket\n\t\t\t\t\t<\/a>\n\t<\/div>\n\t\t\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"cfb7514\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"cfb7514\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Book telephone support\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p>If you prefer to make your support inquiries by telephone, you can book our <strong>JTL Enterprise<\/strong> edition with <strong>Gold Support<\/strong> - you will then receive the number of our support hotline.<\/p>\n<p><a href=\"\/en\/help-center\/support\/\">Details Support tariffs<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\n<div class=\"jtl-ew-button-wrap jtl-ew-button-wrap--align-left\">\n\t\t\t<a class=\"jtl-ew-button jtl-ew-button--primary jtl-ew-button--size-standard no-icon\" href=\"https:\/\/kundencenter.jtl-software.de\/support\/overview\"  target='_blank' rel='noopener noreferrer' >\n\t\t\tBook a support package\n\t\t\t\t\t<\/a>\n\t<\/div>\n\t\t\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"52132ac\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"52132ac\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Check fault messages\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p>A JTL service or web portal does not seem to be working? Before you open a support ticket, you can check the status of various systems yourself:<\/p>\n<ul>\n<li><a href=\"https:\/\/check.jtl-software.de\/kc_index.html\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">Check JTL services<\/a><\/li>\n<li><a href=\"\/en\/jtl-hosting-status-malfunctions\/\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">Check hosting by JTL<\/a><\/li>\n<\/ul>\n<p>Partner solutions<\/p>\n<ul>\n<li><a href=\"https:\/\/status.jtl-shipping.de\/\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">Check shipping interfaces<\/a><\/li>\n<li><a href=\"https:\/\/www.ecomdata.de\/support-2\/\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">Check JTL-Wawi cloud hosting<\/a> (Hosting by ecomDATA)<\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__panel \"\n\tdata-id=\"2a9b76b\"\n\tdata-element_type=\"jtl-tabbed-forms-tab\"\n\tdata-e-type=\"jtl-tabbed-forms-tab\"\n\tdata-interaction-id=\"2a9b76b\"\n\tdata-jtl-tabbed-forms-tab\n\tdata-jtl-tabbed-forms-label=\"Contracts & invoices\"\n\t\t\n\thidden\n>\n\t<aside class=\"jtl-ew-tabbed-forms__list\">\n\t\t\t\t\t\t\t<div class=\"jtl-ew-tabbed-forms__card\">\n\t\t\t\tFor faster processing, please have the following information ready:\n\n<strong>Customer number \/ Invoice number \/ Date of transfer (if applicable)<\/strong>\n\n<a href=\"mailto:buchhaltung@jtl-software.de\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">buchhaltung@jtl-software.de<\/a>\n\t\t\t<\/div>\n\t\t\t<\/aside>\n\t\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"1c0f5cd\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"1c0f5cd\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Questions about invoices\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p><strong>Questions about invoices<\/strong><\/p>\n\t\t<\/div>\n\t\t\t\t\t\n\n<div class=\"jtl-ew-hubspot\"\n\tstyle=\"--jtl-ew-hubspot-width: 588px\"\n\t\t\tdata-jtl-hubspot-form=\"b858f49b-34b9-43f8-9267-fbae91b093c5\"\n\t\tdata-jtl-hubspot-portal=\"145850735\"\n\t\tdata-jtl-hubspot-region=\"eu1\"\n\t>\n\t<div class=\"jtl-ew-hubspot__skeleton\" aria-hidden=\"true\">\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--half\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--half\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--tall\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--pill\"><\/span>\n\t<\/div>\n<\/div>\n\t\t\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"7dad47d\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"7dad47d\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"My contracts\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p>You can view your current contracts with JTL on the start page of our <strong>JTL-Customer Centre<\/strong> service portal. Under the heading <strong>My services<\/strong> you can quickly jump to the respective product management via quick links. You can find your support contracts in the same way under <strong>My Support<\/strong>.<\/p>\n\t\t<\/div>\n\t\t\t\t\t\n<div class=\"jtl-ew-button-wrap jtl-ew-button-wrap--align-left\">\n\t\t\t<a class=\"jtl-ew-button jtl-ew-button--primary jtl-ew-button--size-standard no-icon\" href=\"https:\/\/kundencenter.jtl-software.de\/\"  target='_blank' rel='noopener noreferrer' >\n\t\t\tView my services\n\t\t\t\t\t<\/a>\n\t<\/div>\n\t\t\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"9619d8c\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"9619d8c\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Change\/cancel edition\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<h3 id=\"anchor-edition-wechseln-produkt-k\u00fcndigen\" class=\"h5\">Change edition? Cancel product?<\/h3>\n<p>Editions, order packages and hosting have a <em>tariff<\/em> at JTL. You can initiate a tariff change in the JTL-Customer Centre:<\/p>\n<p><strong>Edition<\/strong><\/p>\n<ul>\n<li>Edition - <a href=\"https:\/\/kundencenter.jtl-software.de\/order\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">Cancel<\/a> | <a href=\"https:\/\/kundencenter.jtl-software.de\/configurator\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">Change tariff<\/a><\/li>\n<\/ul>\n<p><strong>Order packages<\/strong> for marketplace connections and connectors (Shopify & Shopware 6)<\/p>\n<ul>\n<li><a href=\"https:\/\/kundencenter.jtl-software.de\/lizenzen\/ea\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">JTL-eazyAuction (integration) - Cancel | Change tariff<\/a><\/li>\n<li><a href=\"https:\/\/kundencenter.jtl-software.de\/lizenzen\/connector\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">JTL-Connector (integration) - Cancel | Change tariff<\/a><\/li>\n<li><a href=\"https:\/\/kundencenter.jtl-software.de\/eazyauction\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">Order packages - Cancel | Change tariff<\/a><\/li>\n<\/ul>\n<p>It is not sufficient to cancel only the order packages. Please cancel the marketplace or store connection itself beforehand. The termination date should be the same so that no further costs are incurred.<\/p>\n<p><strong>Hosting<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/kundencenter.jtl-software.de\/hosting\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">JTL-Shop hosting - Cancel | Change tariff<\/a><\/li>\n<li><a href=\"https:\/\/kundencenter.jtl-software.de\/hosting\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">JTL-Wawi hosting - Cancel | Change tariff<\/a><\/li>\n<\/ul>\n<p>Some software Applications and their extensions include a <em>license<\/em> with JTL. Licenses have a fixed price and are not changed like tariffs. Instead: If necessary, cancel your current license and then book a new license of your choice.<\/p>\n<p><strong>Applications<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/kundencenter.jtl-software.de\/lizenzen\/wms\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">JTL-WMS user licenses - Cancellation | Book licenses<\/a><\/li>\n<li><a href=\"https:\/\/kundencenter.jtl-software.de\/lizenzen\/planproduce\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">JTL-Plan&Produce - Cancel | Book license<\/a><\/li>\n<li><a href=\"https:\/\/kundencenter.jtl-software.de\/product\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">All other products<\/a><\/li>\n<\/ul>\n\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__panel \"\n\tdata-id=\"f9340a2\"\n\tdata-element_type=\"jtl-tabbed-forms-tab\"\n\tdata-e-type=\"jtl-tabbed-forms-tab\"\n\tdata-interaction-id=\"f9340a2\"\n\tdata-jtl-tabbed-forms-tab\n\tdata-jtl-tabbed-forms-label=\"Become part of the JTL community\"\n\t\t\n\thidden\n>\n\t<aside class=\"jtl-ew-tabbed-forms__list\">\n\t\t\t\t\t\t\t<div class=\"jtl-ew-tabbed-forms__card\">\n\t\t\t\t<a href=\"\/en\/careers\"  target='_blank' rel='noopener noreferrer' rel=\"noopener noreferrer\">Open positions for applicants<\/a>\n\t\t\t<\/div>\n\t\t\t<\/aside>\n\t\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"eeaa555\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"eeaa555\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Become a partner\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p>JTL works with around 500 partners who set up our software for customers or offer complementary technologies to our products.<\/p>\n\t\t<\/div>\n\t\t\t\t\t\n<div class=\"jtl-ew-button-wrap jtl-ew-button-wrap--align-left\">\n\t\t\t<a class=\"jtl-ew-button jtl-ew-button--primary jtl-ew-button--size-standard no-icon\" href=\"\/en\/jtl-partner\"  target='_blank' rel='noopener noreferrer' >\n\t\t\tPartnership request\n\t\t\t\t\t<\/a>\n\t<\/div>\n\t\t\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"ebdbdf7\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"ebdbdf7\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Apply to JTL\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p>Are you looking for a job? Welcome to our company! JTL-Software is a provider of smart and innovative software that makes it easier for online and mail order retailers to do business.<\/p>\n<p>Please use the appropriate application form for your application. Alternatively, you can send unsolicited applications directly to our HR department: <a href=\"\/en\/careers\/\">Unsolicited application.<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t\n<div class=\"jtl-ew-button-wrap jtl-ew-button-wrap--align-left\">\n\t\t\t<a class=\"jtl-ew-button jtl-ew-button--primary jtl-ew-button--size-standard no-icon\" href=\"\/en\/careers\"  target='_blank' rel='noopener noreferrer' >\n\t\t\tApply now\n\t\t\t\t\t<\/a>\n\t<\/div>\n\t\t\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"d450e67\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"d450e67\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Press contact\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p>Company information, press releases and related images are available for download on our press page.<\/p>\n\t\t<\/div>\n\t\t\t\t\t\n<div class=\"jtl-ew-button-wrap jtl-ew-button-wrap--align-left\">\n\t\t\t<a class=\"jtl-ew-button jtl-ew-button--primary jtl-ew-button--size-standard no-icon\" href=\"\/en\/press\"  target='_blank' rel='noopener noreferrer' >\n\t\t\tTo the press area\n\t\t\t\t\t<\/a>\n\t<\/div>\n\t\t\n<\/div>\n\n<div class=\"e-con e-atomic-element  jtl-ew-tabbed-forms__item \"\n\tdata-id=\"f7f501d\"\n\tdata-element_type=\"jtl-tabbed-forms-item\"\n\tdata-e-type=\"jtl-tabbed-forms-item\"\n\tdata-interaction-id=\"f7f501d\"\n\tdata-jtl-tabbed-forms-item\n\tdata-jtl-tabbed-forms-title=\"Questions about training\"\n\t\t\n\thidden\n>\n\t\t\t<div class=\"jtl-ew-tabbed-forms__item-content\">\n\t\t\t<p><strong>Questions about training<\/strong><\/p>\n\t\t<\/div>\n\t\t\t\t\t\n\n<div class=\"jtl-ew-hubspot\"\n\tstyle=\"--jtl-ew-hubspot-width: 588px\"\n\t\t\tdata-jtl-hubspot-form=\"f41eda0a-b3bf-48fb-a69b-d5f10e49ca85\"\n\t\tdata-jtl-hubspot-portal=\"145850735\"\n\t\tdata-jtl-hubspot-region=\"eu1\"\n\t>\n\t<div class=\"jtl-ew-hubspot__skeleton\" aria-hidden=\"true\">\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--half\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--half\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--tall\"><\/span>\n\t\t<span class=\"jtl-ew-hubspot__bar jtl-ew-hubspot__bar--pill\"><\/span>\n\t<\/div>\n<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"Your way to usContact JTL At JTL, we have different teams that take care of your concerns: Advisors for newcomers or switchers, specialists for support cases or contact persons for queries about your billing. How can we help you? Contact forms for every request Product advice &amp; test store Customer service Contracts &amp; invoices Become","protected":false},"author":131,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/product-landing.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-265832","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages\/265832","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/users\/131"}],"replies":[{"embeddable":true,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/comments?post=265832"}],"version-history":[{"count":5,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages\/265832\/revisions"}],"predecessor-version":[{"id":326909,"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/pages\/265832\/revisions\/326909"}],"wp:attachment":[{"href":"https:\/\/jtl-split-greyhound.betterscale.dev\/en\/wp-json\/wp\/v2\/media?parent=265832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}